How can we help?
Questions, feedback, or trouble with the app? Reach us directly. A real person reads every message.
Email support
support@allergai.com
We aim to reply within 2 business days.
Manage subscription
Billing, cancellations, and refunds are handled by Apple in your Apple ID settings.
Common questions
How does AllergAI find my triggers? +
You log meals (a photo is enough) and symptoms. AllergAI's engine compares the days you ate a given food or ingredient class against the days you did not, then reports the ones whose presence lines up with your reactions, along with the odds, typical onset time, and how many times it has seen the pattern. When the evidence is strong, it suggests a guided elimination trial to confirm the culprit.
Is my data private? +
Yes. Your food logs, symptom logs, and allergy profile live on your device. There is no account to create. When you scan or look up a food, the photo or text is sent to our processing service to identify it and flag allergens. We do not sell your data or use advertising trackers. See our Privacy Policy for the full detail.
Can I rely on AllergAI for a severe allergy? +
No. AllergAI is an informational tool, not a medical device. It can miss hidden or trace allergens, and the absence of a flag is not a guarantee that a food is safe. For any allergy that could be severe or life threatening, do not rely on the app. Always verify ingredients and follow guidance from your physician or allergist. If you have a serious reaction, use epinephrine if prescribed and call emergency services immediately.
How do subscriptions and the free trial work? +
AllergAI offers auto-renewing subscriptions that may include a free trial. If a trial is offered, your subscription begins automatically at the stated price when the trial ends unless you cancel at least 24 hours before it ends. You can manage or cancel anytime in your Apple ID subscription settings. See the Terms of Use for details.
How do I delete my data? +
Because your logs are stored on your device, deleting the app removes the on-device data. If you are in a region with data rights (for example EEA/UK or California) and need anything else, email support@allergai.com.
Can I share results with my doctor? +
Yes. AllergAI can export a physician ready PDF summarizing your patterns and suspected triggers, so you can bring real evidence to your allergist instead of a vague description.
AllergAI is a product of ADD Enterprises LLC, Portland, Oregon.